New & Notable
Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
Manage
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.
Evaluate
Why is SIP trunking better than PRI and BRI?
SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.
Evaluate
How CPaaS improves CX operations and efficiency
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
Trending Topics
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Collaboration & Communication Security Manage
AI, toll fraud and messaging top the list of UC security concerns
AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.
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Communications Platforms & Integrations Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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VoIP & IP Telephony Evaluate
Why is SIP trunking better than PRI and BRI?
SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.
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Video Conferencing & Visual Collaboration Get Started
5 tips for inclusive hybrid meetings
For successful hybrid meeting collaboration, businesses need to empower remote and on-site employees with a full suite of features and high-quality gear.
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Collaboration Software News
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate.
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UCaaS & Cloud-Based UC News
Everything Enterprise Connect 2024: News, trends and insights
Check out our news and analysis from Enterprise Connect, one of the largest enterprise communications and collaboration conferences happening in 2024.
Find Solutions For Your Project
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Evaluate
Why is SIP trunking better than PRI and BRI?
SIP trunking is preferred over PRI and BRI telecommunications lines because it offers more savings, better flexibility and more integrations with newer technologies.
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How CPaaS improves CX operations and efficiency
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Fixed-mobile convergence could solve UC services gap
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How to use Copilot in Teams meetings, chat and phone calls
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Problem Solve
How to enable and set up Copilot in Microsoft Teams
Microsoft 365 Copilot, an AI assistant, offers several promising features. Find out how to configure Copilot with Teams workflows and its licensing prerequisites.
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3 ways to take advantage of collaboration behavior data
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4 common problems with hybrid meetings and how to fix them
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5 remote work communication challenges and how to fix them
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Manage
How does Copilot enhance the user experience in Teams?
With its AI capabilities, Microsoft Copilot provides several enhancements to Microsoft Teams functionality, including meeting summaries and action item follow-up.
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5 tips for inclusive hybrid meetings
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AI, toll fraud and messaging top the list of UC security concerns
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AI drives new speech technology trends and use cases
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E-Handbook | October 2021
UCaaS technology bridges digital workspaces near and far
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E-Handbook | December 2020
Time to move to UCaaS? UC's future indeed looks 'cloudy'
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E-Handbook | January 2020
Collaboration tools are shifting work culture in new ways
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Buyer's Handbook | August 2019
A detailed guide to unified communications platforms
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Buyer's Handbook | June 2019
Find the best UCaaS providers and products to meet your needs
Download
Unified Communications Basics
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Get Started
What is a virtual contact center?
A virtual contact center (VCC) is a type of call center in which an organization's representatives are geographically dispersed, rather than situated at workstations in one location.
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Get Started
What is podcasting?
Podcasting is the preparation and distribution of digital audio files to the computers of subscribed users using Really Simple Syndication (RSS) feeds.
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Get Started
What is Real-Time Transport Control Protocol (RTCP)?
Real-Time Transport Control Protocol (RTCP) is a network communication protocol that works alongside Real-Time Protocol (RTP) to monitor and track data delivery on large multicast networks via RTP's associated transmission metrics.
Multimedia
Blog: Unified Communications Nation
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Why organizations need SIP services now
Whether you realize it or not, your company needs Session Initiation Protocol. As legacy telephony networks wind down and cloud-based voice services continue to grow, SIP services are necessary to ...Continue Reading
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Advanced huddle room technology improves experience
Fitting huddle rooms with audio and video isn't as simple as taking an offering meant for the boardroom and putting it in a smaller space. Due to their size, huddle rooms present a unique set of ...Continue Reading
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More Unified Communications Nation Posts
Quantifying success for team collaboration applications
5 best practices for cloud calling success
Know the ingredients for team collaboration app success
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News
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Team collaboration software
Google readies Gemini for Workspace, adds AI 'Teammate'
Google will roll out new GenAI in Gmail and Docs first and then other apps throughout the year. In 2025, Google plans to introduce an AI-powered assistant named Teammate.
-
Video conferencing and visual collaboration
Google adds generative AI, video creation to Workspace
The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.
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Recapping Enterprise Connect 2024
Enterprise Strategy Group analysts recap the top trends at Enterprise Connect 2024, including generative AI for UC and CX, the need for AI governance and the digital workplace.
Unified Communications Definitions
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?