Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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News
25 Sep 2024
Microsoft introduces new safety tools for generative AI
The cloud giant introduced tools that cite sources in Copilot, curb hallucination and protect privacy. They show ways the vendor has learned from previous challenges. Continue Reading
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News
23 Sep 2024
Salesforce Agentforce, Microsoft Copilot AI battle heats up
After rebranding Einstein copilot products as 'agents,' Salesforce CEO Marc Benioff likened Microsoft Copilot AI to Clippit, also known as Clippy, the original intelligent agent. Continue Reading
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Definition
25 Sep 2024
What is a decision support system (DSS)?
A decision support system (DSS) is a computer program used to improve a company's decision-making capabilities. Continue Reading
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Definition
24 Sep 2024
What is Change Healthcare?
Change Healthcare is a healthcare technology provider specializing in revenue cycle management, payment management and health information exchange solutions. Continue Reading
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News
23 Sep 2024
Salesforce Agentforce, Microsoft Copilot AI battle heats up
After rebranding Einstein copilot products as 'agents,' Salesforce CEO Marc Benioff likened Microsoft Copilot AI to Clippit, also known as Clippy, the original intelligent agent. Continue Reading
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News
20 Sep 2024
Amazon offers new generative AI tool for e-commerce sellers
Project Amelia is a selling expert that provides sellers with answers to questions. It makes use of broad knowledge and will soon provide answers to complex problems. Continue Reading
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News
18 Sep 2024
Fivetran targets data security by adding Hybrid Deployment
The vendor's new feature aims to aid organizations that deal with sensitive data by enabling them to manage pipelines from private clouds and on-premises environments. Continue Reading
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Tip
18 Sep 2024
Top 5 benefits of AI in banking
AI technologies bring operational efficiency and customer benefits to banking. Learn how GenAI and other AI tools are transforming financial services and risks to watch out for. Continue Reading
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News
17 Sep 2024
Teradata ClearScape Analytics update targets ROI on AI, ML
The vendor's latest platform update adds features such as a PySpark conversion tool and AutoML aimed at helping customers improve returns on their investments in AI and ML models. Continue Reading
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Definition
16 Sep 2024
What is social learning theory?
Social learning theory is the philosophy that people can learn from each other through observation, imitation, modeling and even emotions. Continue Reading
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Definition
16 Sep 2024
What is Blue Yonder (formerly JDA Software)?
Blue Yonder, formerly JDA Software, is a software and consultancy company that specializes in selling supply chain management products and services to businesses. Continue Reading
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Feature
13 Sep 2024
Explore the benefits and risks of AI in fintech
Financial technology can benefit greatly from AI tools and strategies. But financial services companies looking to adopt AI need to understand the risks too. Continue Reading
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News
13 Sep 2024
Tableau Einstein is a new BI platform with AI at its core
The new platform marks an evolution for the longtime analytics vendor, making AI the focus with capabilities such as agent-based insight generation and real-time analysis. Continue Reading
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Tip
13 Sep 2024
How AI could change threat detection
AI is changing technology as we know it. Discover how it's already improving organizations' ability to detect cybersecurity threats and how its benefits could grow as AI matures. Continue Reading
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News
12 Sep 2024
OpenAI releases new models that provide better reasoning
While reasoning is a needed move toward workflows based on AI agents, it does not solve the problem of bias in large language models. Good data is a way to mitigate that problem. Continue Reading
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News
12 Sep 2024
Zoho Analytics update adds GenAI tools, data science studio
New capabilities for the vendor's GenAI assistant include insight generation, while a studio for data science and machine learning enables various personae to do predictive BI. Continue Reading
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News
11 Sep 2024
Oracle launches over 50 AI Agents for business use
The new agents will automate business processes. The agents show the growth in generative AI and move the market beyond the chatbot use case into a work assistant application. Continue Reading
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Tip
11 Sep 2024
The role of machine learning in multitouch attribution
As customer journeys have become more complex, marketers often struggle to determine which touchpoints lead to sales. Explore how machine learning can help. Continue Reading
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News
10 Sep 2024
Qlik AutoML update targets trust with visibility, simplicity
The vendor added new features that simplify developing and deploying machine learning models as well as provide greater visibility into performance to ensure trustworthy outputs. Continue Reading
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News
10 Sep 2024
Oracle keeps AI focus with database updates, new data lake
Updates to HeatWave and Database 23ai, along with the introduction of Intelligent Data Lake, are all aimed at better enabling customers to develop artificial intelligence tools. Continue Reading
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Tip
10 Sep 2024
AI transparency: What is it and why do we need it?
As AI adoption has increased, the concept of AI transparency has broadened in scope and grown in importance. Learn what it means for enterprise AI teams. Continue Reading
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Feature
09 Sep 2024
Exploding interest in GenAI makes AI governance a necessity
With more employees of organizations now using artificial intelligence tools to inform business decisions, guidelines that ensure their safe and secure use are critical. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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Tip
06 Sep 2024
How can AI drive revenue? Here are 10 approaches
Artificial intelligence has captured the imagination of many a boardroom. Now, the emphasis has shifted to capturing revenue through AI-driven use cases. Continue Reading
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Tip
04 Sep 2024
Understanding the role of AI in cloud computing
AI is bringing previously unimagined capabilities in automation, optimization and predictive analytics to cloud management while posing new challenges for IT departments. Continue Reading
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Feature
03 Sep 2024
GenAI demands greater emphasis on data quality
As GenAI explodes and enables enterprise decision-making at previously unseen speed and scale, accurate information to train models and applications becomes increasingly important. Continue Reading
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News
03 Sep 2024
Couchbase launches database tools to foster AI development
The vendor's new columnar capabilities and mobile-based vector search are aimed at helping customers access unstructured data to inform models and applications. Continue Reading
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Podcast
03 Sep 2024
Generative AI will force diversity in AI systems
In this podcast episode, David C. Williams, vice president of automation at AT&T, explains why vendors have no choice but to include diversity in their data sets. Continue Reading
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Definition
28 Aug 2024
What is an intelligent agent?
An intelligent agent is a program that can make decisions or perform a service based on its environment, user input and experiences. Continue Reading
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Definition
28 Aug 2024
What is AI (Artificial Intelligence)?
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
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Definition
28 Aug 2024
What is natural language processing (NLP)?
Natural language processing (NLP) is the ability of a computer program to understand human language as it’s spoken and written -- referred to as natural language. Continue Reading
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News
27 Aug 2024
Pinecone launches serverless vector database on Azure, GCP
Serverless, first launched on AWS, is now available on all three major public clouds in a move aimed at enabling customers to control costs in the environment of their choice. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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Feature
27 Aug 2024
Salesforce and Workday AI deal won't disrupt ERP market
Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut. Continue Reading
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News
27 Aug 2024
Nvidia launches NIM Agent Blueprints to speed AI use
Nvidia introduced new microservice that helps enterprise developers deploy GenAI applications. It also introduced three Blueprints for different use cases. Continue Reading
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News
26 Aug 2024
GenAI evolving, remains dominant data and analytics trend
As enterprise use of generative AI evolves from theory to practice, it remains the dominant development focus, with governance and real-time streaming playing complementary roles. Continue Reading
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Feature
26 Aug 2024
Democratization of AI creates benefits and challenges
What happens when you expand the use of AI beyond a circle of experts? To prevent business challenges, leaders must make smart investments in AI tools and training for workers. Continue Reading
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Feature
26 Aug 2024
10 top AI and machine learning trends for 2024
Custom enterprise models, open source AI, multimodal -- learn about the top AI and machine learning trends for 2024 and how they promise to transform the industry. Continue Reading
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Opinion
23 Aug 2024
Will AI replace technical writers? One user's experience
As with many jobs, how AI advancements will affect the future of technical writing is up for debate. Hear from one expert on why AI is here to stay -- but so are technical writers. Continue Reading
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Tip
22 Aug 2024
Understanding how the Copilot+ PC program uses AI
Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with. Continue Reading
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Feature
22 Aug 2024
AI regulation: What businesses need to know in 2024
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2024. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Definition
21 Aug 2024
What is supervised learning?
Supervised learning is a subcategory of machine learning (ML) and artificial intelligence (AI) where a computer algorithm is trained on input data that has been labeled for a particular output. Continue Reading
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Feature
20 Aug 2024
How businesses are using AI in the construction industry
As businesses in the construction industry integrate AI and machine learning into their processes, the sector's approach to design, safety and project management is changing. Continue Reading
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Feature
20 Aug 2024
Industry experts share top tactics for AI-powered analytics
Unlock the power of AI in data analytics with expert guidance. Learn how to implement AI tools that drive strategic success and future-proof your business. Continue Reading
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Tip
20 Aug 2024
10 strategies to improve contact center agent performance
Call monitoring, skills-based routing, positive reinforcement, training resources and coaching can help contact center agents improve their performance and customer interactions. Continue Reading
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Tip
19 Aug 2024
Assessing the competitors of Copilot for Microsoft 365
There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Feature
15 Aug 2024
The top 7 video marketing trends
Video marketing trends, such as user-generated content, influencer marketing and virtual and hybrid events, can help brands expand their reach and engage more customers. Continue Reading
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Feature
14 Aug 2024
The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate. Continue Reading
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Definition
13 Aug 2024
What is transfer learning?
Transfer learning is a machine learning (ML) technique where an already developed ML model is reused in another task. Continue Reading
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Tip
13 Aug 2024
Use RAG with LLMs to democratize data analytics
Pairing retrieval-augmented generation with an LLM helps improve prompts and outputs, democratizing data access and making previously elusive information available to more users. Continue Reading
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News
12 Aug 2024
Startup aims to upend old-school RPA with large action model
With its GenAI-based platform, Orby AI aims to provide enterprises with generative process automation and AI agents to automate a range of business workflows. Continue Reading
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Answer
12 Aug 2024
10 must-have contact center skills for agents in 2024
Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Feature
07 Aug 2024
The dangers of voice deepfakes in the November election
The growth of generative AI has led to more audio cloning technology. This could affect the U.S. election. Recent incidents show that existing safeguards are not effective. Continue Reading
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Tip
06 Aug 2024
15 top applications of artificial intelligence in business
The use of AI in business applications and operations is expanding. Learn about where enterprises are applying AI and the benefits AI applications are driving. Continue Reading
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Feature
06 Aug 2024
12 key benefits of AI for business
AI experts expound on these top areas where artificial intelligence technologies can improve enterprise operations and services. Continue Reading
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News
05 Aug 2024
What new AI search features in Chrome mean for users
The features bring Google Lens to the desktop, and help users rediscover their search history and compare products on a single tab. They are useful for consumers and enterprises. Continue Reading
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Tip
02 Aug 2024
How AIOps can optimize incident management teams
Artificial intelligence can help operations teams handle IT incidents, mitigate downtime, increase availability and reduce the time spent on manual processes. Continue Reading
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News
01 Aug 2024
New Snowflake service enables secure AI, ML deployment
Snowpark Container Services aims to provide the vendor's users with a secure environment for deploying and managing models and applications without having to move their data. Continue Reading
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Tip
01 Aug 2024
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
01 Aug 2024
New features make Google's Spanner a database for AI
The introduction of graph processing, vector search and full-text search optimize Spanner for developing and managing modern applications and models, including GenAI. Continue Reading
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News
01 Aug 2024
Google Cloud's BigQuery gets AI injection, Looker to follow
The tech giant's latest analytics and data management moves include the general availability of Gemini in BigQuery and the imminent availability of Gemini in Looker. Continue Reading
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Feature
01 Aug 2024
AI for ESG: Benefits, challenges and the CIO's role
The hype surrounding artificial intelligence has extended to its use in ESG. But, as in other areas, AI is no panacea. Learn how the tech can both help -- and hurt -- sustainability. Continue Reading
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News
31 Jul 2024
Perplexity AI revenue share model appeases publishers
Publishers earn a share of the startup's revenue when their work is referenced. They also have access to the vendor's LLM API and developer support. But writers are not included. Continue Reading
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Feature
31 Jul 2024
7 contact center trends for 2024 and beyond
As contact centers trend toward becoming viable profit centers, AI's influence is at the core of conversational analytics, omnichannel communications and a mobile-first strategy. Continue Reading
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Tip
31 Jul 2024
Tips to prevent machine learning scalability problems
Addressing ML scalability challenges involves selecting the right models, planning resource usage and managing network connectivity to support expanding applications and data load. Continue Reading
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Tip
31 Jul 2024
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external requirements. Continue Reading
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Feature
30 Jul 2024
What is regression in machine learning?
Regression in machine learning helps organizations forecast and make better decisions by revealing the relationships between variables. Learn how it's applied across industries. Continue Reading
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Definition
29 Jul 2024
What is machine translation?
Machine translation technology enables the conversion of text or speech from one language to another using computer algorithms. Continue Reading
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Definition
29 Jul 2024
What is anomaly detection? An overview and explanation
Anomaly detection is the process of identifying data points, entities or events that fall outside the normal range. Continue Reading
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Definition
29 Jul 2024
What is clustering in machine learning and how does it work?
Clustering is a data science technique in machine learning that groups similar rows in a data set. Continue Reading
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Definition
29 Jul 2024
What is machine vision?
Machine vision is the ability of a computer to see; it employs one or more video cameras, analog-to-digital conversion and digital signal processing. Continue Reading
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Podcast
29 Jul 2024
A year in review with the Targeting AI podcast
The show explored diverse angles on generative and mainstream AI technology. It delved into regulation, ethics, startups and trends with vendors, AI users, developers and thinkers. Continue Reading
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Tip
26 Jul 2024
How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents. Continue Reading
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Definition
26 Jul 2024
What is a perceptron?
A perceptron is a simple model of a biological neuron used in an artificial neural network. Continue Reading
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News
26 Jul 2024
Generative AI a top priority for Amazon QuickSight
Though the BI platform already enables users to analyze data and develop data products using natural language, AWS plans to do more to aid insight generation and user efficiency. Continue Reading
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Definition
26 Jul 2024
What are virtual agents and how are they being used?
A virtual agent -- sometimes called an intelligent virtual agent (IVA) -- is a software program or cloud service that uses artificial intelligence (AI) technologies, such as machine learning (ML) and natural language processing (NLP) to provide automated services or guidance to humans. Continue Reading
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Feature
25 Jul 2024
What is boosting in machine learning?
Boosting is a technique used in machine learning that trains an ensemble of so-called weak learners to produce an accurate model, or strong learner. Learn how it works. Continue Reading
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News
25 Jul 2024
Noom CEO on the need for AI in wellness and health
CEO Geoff Cook discusses the benefits of AI in the wellness industry, the need for humans and the possibility of AI technology in remedying the doctor shortage. Continue Reading
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News
24 Jul 2024
Knime adds new AI governance measures to analytics suite
The vendor's latest update adds connectivity to AI providers to enable GenAI development as well as governance features to address the growing use of GenAI and its inherent risks. Continue Reading
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Tip
24 Jul 2024
Understanding the use cases of Copilot for Microsoft 365
Copilot is a powerful generative AI technology with lots of integrations with Microsoft technology. But the usefulness of this tool will be driven by enterprise use cases. Continue Reading
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Tip
24 Jul 2024
12 top contact center platforms of 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Tip
23 Jul 2024
Microsoft Copilot Copyright Commitment explained
The copyright laws around generative AI-created content are still somewhat unclear, so organizations should look to Microsoft's copyright protections for guidance. Continue Reading
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Definition
23 Jul 2024
What is reinforcement learning?
Reinforcement learning (RL) is a machine learning training method that trains software to make certain desired actions. Continue Reading
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Feature
22 Jul 2024
What is the future of machine learning?
Machine learning is changing how we write code, diagnose illnesses and create content, but implementation requires careful consideration to maximize benefits and mitigate risks. Continue Reading
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Tip
19 Jul 2024
8 contact center challenges in 2024 and how to overcome them
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations. Continue Reading
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Tip
18 Jul 2024
Comparing Copilot Pro vs. Copilot for Microsoft 365
Microsoft Copilot takes many forms, but the main offerings for end users in an enterprise setting are Copilot Pro and Copilot for Microsoft 365. Learn how these offerings compare. Continue Reading
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News
17 Jul 2024
Qlik launches Talend Cloud, aims to ensure data is trusted
The longtime BI vendor's new integration platform aims to deliver trust in the information users work with to inform analytics and AI models and applications. Continue Reading
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News
17 Jul 2024
LexisNexis launches commercial version of AI research tool
Nexis+AI enables users to research and analyze news, summarize documents and create first drafts. The platform is built on GPT from Microsoft Azure and Anthropic Claude from AWS. Continue Reading
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Feature
17 Jul 2024
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
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Feature
17 Jul 2024
25 machine learning interview questions with answers
Aspiring machine learning job candidates should be fluent in many aspects of machine learning, from statistical theory and programming concepts to general industry knowledge. Continue Reading
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Feature
17 Jul 2024
How knowledge management benefits customer service
As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction. Continue Reading
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News
17 Jul 2024
New C3 AI application aims to help government apply GenAI
The application will help contact centers find information about health benefits and real estate. The vendor introduced the new application with Google Cloud. Continue Reading
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Feature
16 Jul 2024
10 types of contact centers explained
Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals. Continue Reading
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News
16 Jul 2024
Teradata integrates with DataRobot to aid AI development
The partnership provides the data management and analytics vendor's users with more choice so that they can develop advanced models and applications with their preferred tools. Continue Reading
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News
15 Jul 2024
AI readiness requires buy-in, technology and good governance
With interest in natural language processing, predictive analytics and other augmented intelligence rises, more than tooling is needed for enterprises to properly prepare. Continue Reading